FAQs

  • Yes, our delivery service fee is $30 + .70/mile roundtrip from our home base location (617 N 6th Street, Burbank) and is available depending on availability

  • Yes. Every renter is required to provide a valid COI (Certificate of Insurance) that covers the entire value of the rented equipment as well as general liability insurance. If you do not currently have a policy, you can easily acquire a short term or annual policy with our partner Athos. Just click the “Insurance” link.

  • Yes, we offer the industry standard discounts for multi-day bookings.

    • Pickup and drop off days are no charge

    • Weekends are billed as 1 day. (ie Pick up Friday afternoon, drop off Monday morning)

    • Week-long rentals are billed for only 4 days if you rent gear for 6-7 days (including pick up and drop off)

    • If you rent gear for between 22-30 days, you will only be charged for 12 days (including pick up and drop off)

  • Absolutely. Send us an email at rentals@twelvespies.com or click the “Rent Now” button and send us a message

  • Yes, but the person picking up the equipment will also need to submit identification information.

  • Not at this time.

  • Depending on the availability of the gear, yes. You will need to reach out to us as soon as you are aware of needing an extension and we will let you know if it’s possible.

  • Yes! We’re excited to offer a 15% discount to students and active or former military personnel with proper identification.

    We are also offering a 5% discount off of bookings when you leave us a 5 star review on Google

  • Yes we do! If you refer someone to us and they book a package, you get 15% off of your next booking with us

    In addition, if you refer 5 or more people or productions to us and they each book at least once, then you get LIFETIME 15% off all bookings until the end of time.